Shipping Policy

Free Shipping Over $99.99

We offer free worldwide shipping when your orders over $99.99! Please note that we require 3 to 7 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible!Due to the nature of the shipping business, delays are often inevitable and all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed. However, we do ensure we can track our orders for an extra piece of mind.

Estimated delivery time:

Country	Estimated Shipping Time
United States	10-20
France	12-20
Canada	12-25
Norway	10-25
Italy	15-30
Belgium	10-25
United Kingdom	10-20
Spain, Germany, Australia	10-20
India, Israel, Malaysia, Netherlands, New Zealand, Saudi Arabia, Sweden, United Arab Emirates	10-25
Austria, Singapore, Switzerland	10-20
Ireland	10-25
South Africa	15-25
Mexico	15-30
Brazil	20-40
Other countries	12-25

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking your order:

You will receive a confirmation email containing a tracking number and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show up.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.

Lost/Stolen Packages:

GenshinBox is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this, please reach out to our customer support team at [email protected].