Frequently Asked Questions
We usually ship out the package within 7 days after you placed the order, you can always find when your items will ship both in the shopping cart and in your receipt (by email). If you ever need to expedite an order, just contact us and we’ll do our best.
Please refer to our Shipping Policy for more information, thank you.
Our order processing time usually takes 3-7 business days(excluding weekends and holidays). Once we ship out your order, You should receive a shipping notice to the email you provided. Please check your Promotions, Updates and Spam folders in your email inbox.
We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
If the order has not been shipped yet, we’ll process your refund right away. Please contact us
If you ordered more than one product, it’s very likely that they will arrive separately as our products are shipped from various warehouses. You should receive tracking for each parcel .
If you’re still unsure about the whereabouts of your missing item, please contact us via the contact form below.
The tracking information sometimes is not up to date. Please kindly wait 2-3 days and the package should arrive later.
If the package still not shows up, please contact us via the contact form below.
Items shipped from us can be returned within 30 days of receipt of shipment in most cases. Please note that if you are buying a customized product, it means it is exclusive to you. Therefore, the product can’t be restocked or resold. For this reason, We do not accept returns for non-quality reasons.
Please contact customer service center for the shipping address when you are allowed to return.
Send us an E-mail at: [email protected]