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- Price range: $9.90 through $69.98
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⚠️Store Disclaimer
Genshinbox.co is a fan-made website dedicated to Genshin Impact but NOT an official representative of these brands and by no means pretending to be an official channel. All official source information and media files on this website are properties of miHoYo / Hoyoverse (Cognosphere). Genshinbox.co only serves as a middleman to help customers purchase official products through official channels and manage the exporting and shipping for them.
Genshinbox is a one-stop-shop for all Genshin Impact merch. our shop has everything you need to show your love for the game. Genshinbox has a wide range of products that are both from the official Tmall Flagship Store and also 3rd-party channels for fan-made products. Whether you’re looking for a cute plush of your favorite character or any accessories, Genshinbox has got you covered.
If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us!
For more information, please see our Contact Us page.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
To track your order, please followe: Support – Track Your Order – Enter your tracking number – Click “Track“. You can also check by clicking on the following link and entering your tracking number at: https://genshinbox.co/tracking
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at contact@genshinbox.co. We will deal with it immediately without a doubt.
To learn more about our return policy, please click here.