Genshin Impact Xiao Light Box

We have a 14-day return policy, which means you have 14 days after you receive the item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. (About 1-2 workdays)

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As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs: 1. The product packaging is damaged 2. The product is damaged 3. The product is incorrectly printed 4. The estimated delivery time is exceeded 5. The post office confirms that you did not receive your order. 6. The product has defects that affect normal use. 7. The date you requested a refund is more than 14 days. If any of these situations occur, please contact us via email: [email protected]. We will give you a full refund.