Shipping Time*The following days include working days and rest days
Country
Estimated Shipping Time
United States
7-20 days
France
5-15 days
United Kingdom, Italy
7-10 days
Canada, Austria, Singapore
10-15 days
Other countries
12-25 days
Delivery time= Processing time + Shipping time Processing time vary by product type. Common Products require 1-3 days processing time, miHoYo’s official Products take a little longer to produce, usually up to 3-5 days. this time is not included in the delivery time. Thank you for understanding.
Yes, you will receive an email once your order ships that contain your tracking information. — To track your order please go to the tracking page: https://genshinbox.co/tracking/
Return Policy
No problem! We offer a 14-days return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance. — If you receive a damaged product, do not throw away the packaging. Please contact us immediately at [email protected]. We will deal with it without a doubt.
It's beautiful and very well made! Only thing is... Please make sure to secure the blue threads on the bottom part of the necklace. That being said, it's lovely! And I also got a small, very cute Kokomi acrylic standee as a freebie, thank you!
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Genshin is my life. I literally play it everyday. Quality has seem to improve more and more over time but the downfall is that older characters have become outdated and power crept. Venti for example is an archon and is seems inferior compared to modern characters. Also there are so many characters and weapons in game that some rarely to never make rounds on wish pulls and you basically have to spend thousands of dollars to really invest in your characters. It’s bad for the wallet and for cheap players
Luca R.
Italy
Verified buyer
06/02/2025
A site with a heart!
They were so kind that they refunded an accidental double order. Thank you very much!
Daisy R.
United States
Verified buyer
28/01/2025
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Nicole P.
Germany
Verified buyer
28/01/2025
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Natalhia H.
United States
Verified buyer
26/01/2025
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Francesco P.
Italy
Verified buyer
26/01/2025
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Don'Niyah B.
United States
Verified buyer
26/01/2025
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Amandine M.
France
Verified buyer
23/01/2025
I’m so happy it’s incredible thank you thank you !
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We are processing your review. This may take several days, so we appreciate your patience. We will notify you when this is complete. Feel free to share more of your thoughts on our products on our social channels.